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Tropical Enterprises is a call center outsourcing consulting company, period. Facilitating the call center selection process is 100% of our focus. We assist in analyzing the needs of each client. Then, typically initiate contact with the best 3-5 call centers for the specific application or campaign. Our Call Center Services include:
Inbound Call Center Solutions
Outbound Call Center Solutions
Interactive Solutions
Back office Solutions
INBOUND CALL
Tropical Enterprises selecting the best inbound call center for your business can be difficult and confusing. That is precisely why Worldwide Call Centers exists! Our inbound call centers will work directly with you and become an extension of your business. Call centers in the Worldwide Network have been chosen carefully over the past 18 years and are matched precisely to all your business requirements.
OUTBOUND CALL
Outbound call center agencies in the TE Network specialize in providing Telemarketing Services to clients in industries such as Financial, Residential Services, Technology, Consumer Products, Business Services, and many more. Outbound call centers around the world vary greatly in size, experience, technology, & skill level…but we can help you hire proven, professional partners!
Interactive Solutions
Interactive Voice Response services enable your customers to take control of their customer experience. A Customer Service system is fully automated and it accepts instruction from the customer via their voice or their phone’s keypad. This allows the customer service to be more precise in dealing with the query, and can drastically reduce the number of calls that need to be routed to call center agents. In addition, IVR systems can capture information from the customer during the call and store information for future use if the customer ultimately needs to speak to an agent.
BACK OFFICE SOLUTIONS
Our senior consultants can make this happen by facilitating your back office outsourcing process. Tropical Enterprises will help you hire an experienced and cost effective agency in locations such as Latin America, The Philippines, India or Pakistan. We are true industry professionals that understand back office outsourcing and have the resources to put top quality, cost effective agents to work for you today!
Whether you need inbound or outbound call center services our team of professional representatives can help.
OUR TEAM
Our agents are highly professional and skilled at speaking with our clients’ prospects. Each agent goes through significant in-house training at our offices in our office which ensures they are 100% ready before taking live calls. They also participate in ongoing training programs monthly to make sure they are knowledgeable about the most current company best practices and industry regulations. Our mentorship program pairs experienced reps with new reps to help get them up to speed quickly and efficiently.